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Privacy Policy

Our Privacy Notice explains what types of personal data we may collect about you when you interact with us. It also details how we will and handle, store and secure your data.

Shooting Star Ltd are committed to protecting your privacy and will only use your information in line with EU GDPR May 2018 data protection principles.

In order to be able to process your orders and supply you with excellent service, we will need to collect information such as contact names, billing and delivery addresses, telephone numbers and email addresses. We will only collect data which is sufficient to facilitate an ongoing business relationship and will not request or store any sensitive data. All personal information which we hold will be stored securely.


There are occasions when we will need your consent in order to process your data. This may include consent to receive email newsletters, deals or product updates. We may use your purchase history to personalise the mailings in order to make these mailings more relevant to you. 

We may also need your consent to be able to send sales invoices or statements by email.

You have the right to remove any consent given at any time.



On very rare occasions we may be legally obliged to pass specific elements of your data to government or law enforcements agencies if there is a suspicion of people being involved in fraud or some other criminal activity.



  • If you complete the contact form on our web site
  • When you complete our account application form.
  • If you purchase a product or service by phone of directly from our premises.
  • If engage with us via social media.
  • Information obtained from purchase invoices received.
  • If you visit our premises will be captured on our CCTV system. These images are overwritten on a regular rotating basis.



We will primarily use your personal data in order to expedite your orders. This will also extend to handling queries, complaints and returns. The GRPR classifies this as data use for Legitimate Interests. Details of these transactions will also be held for future reference and for accounting purposes. We will keep these details in order to fulfil any contractual obligations such as warranties for a reasonable period.

We are legally obliged to keep accounting records including copy invoices which will include your invoice and delivery addresses. 

We will have to pass some of your details to selected third parties such as couriers solely in order to ensure that you receive the goods you have ordered from us. We would be unable to deliver your orders if you do not allow your data to be shared with our delivery partners.

We will use the telephone number data of trade account holders to call to discuss future orders and any offers available. We may periodically send out price updates and product promotions to account holders by post.
Where you consent to receiving marketing or accounting information via email, we will only send the information you have agreed to receive to the email addresses you specify. You are free to opt out of receiving these communications by emailing us at at any time.

Telephone calls are not recorded.

Our CCTV system is used for security purposes primarily to ensure the safety of our staff and premises. We process this data for the purposes of preventing crime.

Some communications such as sales invoices, notices of product recall, Privacy Notice updates, etc may be required by law. Where these do contain any promotional content they do not require prior consent when sent by post or email. 



Your personal data is held within password protected, restricted access applications on our in-house servers. 

We only share limited amounts of data with other parties where it is essential for them to be able to perform a specific function. These third parties may include:

  • Delivery contractors
  • IT partners who support systems and website 
  • Facebook, Twitter, Instagram and Google 



Under the GDPR you have the right to request a copy of any personal data we hold for you. You also have the right to request that any incorrect data we hold is updated or deleted. If you choose not to allow us to hold your personal data we may not be able to provide most of the services you require.

You have the right to opt out of receiving direct marketing through email or post at any time.

If you want to make any changes to the way we process your data or opt out of receiving marketing information please contact us in writing either:



Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.


Want to know more or place an order?

Call us on 01728 660372 or

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